Ordering Information

Order Confirmations:
Email Order confirmations are sent immediately following completed orders on our system. If you do not receive an email confirmation, please contact us and we will forward it to you. We advise that you review your order confirmation carefully to make sure that it accurately reflects your intended purchase. We cannot cancel orders once they are entered into processing. AOL subscribers may want to check their spam folders for such confirmations. You will receive a shipping notice once your order ships. Your tracking information is either uploaded into your account or provided by separate email from FedEx.

Canceling Your Order:
We advise that you review your order confirmation carefully to make sure that it accurately reflects your intended purchase. We cannot cancel orders once they are entered into processing.

Shipping:
Babys Pro Shop, LLC., uses FedEx 2 day to provide the most reliable shipping option to ensure your Cue arrives in the best possible condition. Orders are scheduled to begin production within 1 to 2 business days after credit card approval. Once your order ships, you will receive a confirmation email with your FedEx Tracking Number. We are sorry but we are unable to ship to PO Box, APO and FPO addresses at this time. At this time, we ship to the continental United States only. For International orders please contact us at 864-458-7662.

Returns / Refunds:
All return items must be in new and unused condition including the original packaging and tags. You must notify Babys Pro Shop via email within 10 business days after receiving your order. You can return items for an in-store credit for 100% of your purchase price (less shipping charges). This does not apply to custom products or items that are not returnable under any circumstance. In store credits are good for up to 1 year from the date of your purchase. If your order originally qualified for free shipping, then we will withhold up to a $30.00 S&H fee to help offset labor, materials, & shipping expense. The majority of return requests will be processed within 3 business days of receipt of the returned product. All returns will require email certification from a customer service agent at cs@babysproshop.com. All return shipping costs are the responsibility of the customer except in a case where Babys Pro Shop shipped a defective or incorrect item.
You are responsible to ensure that the item reaches us, so you should use a reputable shipping company with tracking numbers. We are not responsible for items that are shipped back to us, and never reach us.
Custom orders as well as used items are not returnable. The following products are not returnable under any circumstances: Special order/custom items.
Returned products must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure credit. “New and unused” means sale-able condition, not broken, scratched, dented. We cannot accept returns for an item with any indications that it has been used.
If you have any questions about this policy, please feel free to contact us via email at mike@babysproshop.com or telephone at 864-458-7662.
If your order arrives at your door damaged, broken or defective, we will at our discretion, either replace the broken parts if possible or ship out a new one completely at our expense. You may be required to hold onto the damaged item for up to 30 days for inspection by the shipping company.
Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

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